Cricket Reviews

Love it! My family and I have tried all wireless companies from contract to prepay. Once we found Cricket, we've never been happier. We always have the best service, clear calls, no drop in signal, and we actually get what we pay for. Where we live in the country is hard to get a good service, but with Cricket there are no more problems. We've been with them for about 7 years now and dont plan on leaving. :)

I reviewed the Cricket Wireless web site for plan information and pricing. Upon arriving at the retail store, I was told they were not committed to the Internet packages and proved that as I proceeded to purchase a plan. I asked multiple times to confirm the monthy charge to my credit card and was assured it would be $30. Logging into the account, I discovered the actual billing was $38 per month as an insurance premium was added on - without my consent. That was changed, A few days later I went back to the store for a phone cover/protector and purchsed one specific to my phone. I had already bought one but found it bulky. I purchased the 2nd protector. Once installed, it was immediately apparent the phone would not respond to pressing the "on" buttton. I could press it 20+ times and it would not come on! I put the initial cover back on - zero issue with turning the phone on - and returned to the store for a refund. Ploicy - NO refunds for any reason. $20 for a piece of plastic that was not functional. On top of that, I commented that the clerk was not wearing her mask correctly (below her nose). Response - she claimed I was being disrespectful and asked me to leave the store. Not likely I will return to that store and if a device change is necessary, it is less likely that I will return to that store - which I assume is the retail model.